Evidence

Proven outcomes across the engagements.

A view into major project and quality management engagements our team has delivered. Client identities are withheld to ensure confidentiality.

Project management

Case study 01 · Project Management · Healthcare

Define, deploy and operate a PMO for a Health Information Exchange in the Middle East

Context: A system integrator implementing a Health Information Exchange and e-claims program for a government agency in the Middle East.
Challenge: The client lacked the PM capability and capacity to build and operate a PMO for a large-scale, multi-year, nation-wide transformational program, and sought a PM consulting partner to define, deploy and operate that PMO across the program and its component projects.
Radiant's approach: PMI's program and project management frameworks, applied to define PMO processes fit for a nation-scale program.
Solution: Defined and deployed best-in-class PMO processes, and deployed a highly skilled team of PMO consultants onsite in the Middle East and offshore in India to operate the PMO.

Outcome

PMO framework established successfully; PMO operations in progress.

Case study 02 · Project Management · Telecom

Improving project management maturity for a telecom manufacturer and system integrator

Context: A large public-sector manufacturer and system integrator in the telecom domain.
Challenge: Absent proper project management, complex projects were running over on both schedule and cost. The client wanted an objective assessment of current PM maturity and a route to a higher level.
Radiant's approach: An objective maturity baseline, then targeted practice improvement.
Solution: A combination of PMI's PMBOK and CMMI-Dev v1.3 frameworks used to improve project management practices across the organization.

Business impact

Improved PM practices deployed across 15+ diverse projects — hardware production, system installation and commissioning, and software development — with combined total contract value exceeding INR 4,000 crores.

Case study 03 · Project Management · Healthcare

Deploying Agile practices for HIS / EMR product development

Context: An IT company with products in Hospital Information Systems, Electronic Medical Records and supply chain management.
Challenge: A poor track record on release deadlines combined with poor release quality, producing customer dissatisfaction and delayed revenue realization.
Radiant's approach: Hybrid Agile and traditional project management, with the customer brought inside the development loop.
Solution: Multi-tier planning with close monitoring and control of product engineering for the Claims Management and Lab Management modules, and regular customer demos of the developed product to manage requirements uncertainty as a risk.

Outcome

Both modules delivered on time and within planned effort, with less rework and positive client feedback.

Case study 04 · Project Management · Healthcare

Improving product support quality using Agile and Kanban

Context: An IT company with products in Hospital Information Systems, Electronic Medical Records and supply chain management.
Challenge: Support quality was consistently missing SLAs, driving customer dissatisfaction and attrition.
Radiant's approach: Treat support as a managed flow rather than a queue, and make performance visible to the customer.
Solution: A hybrid of Agile, Kanban and traditional PM practices with multi-tier planning and close monitoring of support activity, plus an active customer engagement mechanism through SLA performance reporting and periodic governance meetings.

Business impact

Within two months the support team was meeting and exceeding SLA targets, with improved customer satisfaction levels and fewer customer escalations.

Case study 05 · Project Management · Construction, Manufacturing

Defining and deploying PM practices for construction projects

Context: A leading organization in watch and jewellery manufacturing and retail, and in engineering and automation solutions.
Challenge: Limited project management experience within the team led to improperly managed projects and delayed completion.
Radiant's approach: Install the fundamentals first, then hold the cadence until they take.
Solution: Traditional PM practices covering project planning and scheduling, human and material resource management, risk management, supplier management and status reporting — with fortnightly reviews alongside the project management team to ensure adherence to the defined processes.

Outcome

Improvement in on-time project completion, supplier management and stakeholder satisfaction.

Case study 06 · Project Management · Healthcare

Project management services for a HIS implementation across a hospital chain

Context: A system integrator implementing a Health Information System for a government agency in the Middle East.
Challenge: Insufficient PM capability and capacity to build and operate a PMO for a large-scale, multi-year HIS implementation; the client sought a consulting partner to define, deploy and operate it.
Radiant's approach: A PMO scoped to the contract as well as the schedule.
Solution: Defined and deployed best-in-class PMO processes spanning contract management, project planning, operationalizing the governance mechanism, and monitoring and control.

Outcome

Successful phased implementation of the HIS across multiple hospitals.

Case study 07 · Project Management · Healthcare

Project management services for a cloud ERP implementation across a hospital chain

Context: A system integrator implementing a cloud-based ERP system for a government agency in the Middle East.
Challenge: Insufficient PM capability and capacity to build and operate a PMO for a large-scale ERP implementation; the client sought a consulting partner to define, deploy and operate it.
Radiant's approach: Governance strong enough to carry a single-cutover programme.
Solution: Defined and deployed best-in-class PMO processes spanning contract management, project planning, operationalizing the governance mechanism, and monitoring and control.

Outcome

Successful ERP implementation using a big-bang approach.

Case study 08 · Project Management · Healthcare

Delivery of an AI-enabled release of a HIS product

Context: An IT company with products in Hospital Information Systems, Electronic Medical Records and supply chain management.
Challenge: Its flagship AI-enabled HIS release was more than six months late, with consequent loss of revenue and customer base.
Radiant's approach: Evaluate scope and process together before committing to a recovery date.
Solution: An in-depth evaluation of product scope status and project management processes; an Agile approach to completing unfinished requirements and clearing hundreds of internally reported defects; stringent quality checks by functional and technical experts; and Jira deployed for requirements tracking and release planning.

Business impact

Two months after Radiant's intervention the first customer went live with the flagship release, followed by a further seven customers within eight weeks.

Quality management

Quality management engagements

A view into major quality management engagements our team has delivered, published as scope statements.

Audit for a multinational automotive components manufacturer

Automotive quality management audit.

IATF core tools training at an automobile manufacturer

Core tools capability for an IATF environment.

GD&T and SPC training for an Indian automobile manufacturer

Geometric dimensioning and tolerancing, and statistical process control.

HIPAA compliance training and implementation for a US-based analytics company

Healthcare privacy compliance, trained and implemented.

ISO 9001 and ISO 14001 implementation support for a footwear manufacturer

Quality and environmental management systems.

PCMM implementation to improve HR practices for a telecom manufacturer

People capability maturity applied to the HR function.

Enterprise Risk Management framework implementation for a public sector enterprise

ERM framework, defined and installed.

Six Sigma and Lean implementation support for a lift manufacturer

Process improvement in a manufacturing setting.

CMMI Level 3 assessment support for an IT services provider

Preparation and support through to assessment.

Lean Six Sigma training and implementation for a lift manufacturer

Capability built, then applied.

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